Customer Support Executive - Customer Retention Calling

To make outbound calls to our existing customers for policy renewals.
Achieve particular quota of leads and sales conversions that is expected to be achieved within a given period of time.
Build rapport with prospects before attempting to sell to them.
Deal effectively with people who may be angry at receiving an unsolicited call at home.
Acquire the product knowledge to present products effectively and answer customers questions accurately.
Pro actively follow up leads generated from canvassing by the account managers.
Use of initiative to identify and follow up opportunities with companies who are not already on the database.
Influences customers to buy or retain product or service by following a prepared script to give product reference information.